Privacy Policy

Last updated August 15, 2025

This Privacy Notice for CleverOps SL ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at https://tandemtrace.ai/ or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

    • Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@tandemtrace.ai.

    Summary of Key Points

    This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

    What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

    Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

    Do we collect any information from third parties? We may collect certain information through third-party services you choose to use with our platform, such as social media login services and analytics providers.

    How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

    In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

    How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

    What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

    How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

    Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

    Table of Contents

    1. WHAT INFORMATION DO WE COLLECT?

    2. HOW DO WE PROCESS YOUR INFORMATION?

    3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

    4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

    5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

    6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

    7. HOW LONG DO WE KEEP YOUR INFORMATION?

    8. HOW DO WE KEEP YOUR INFORMATION SAFE?

    9. DO WE COLLECT INFORMATION FROM MINORS?

    10. WHAT ARE YOUR PRIVACY RIGHTS?

    11. CONTROLS FOR DO-NOT-TRACK FEATURES

    12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

    13. DO WE MAKE UPDATES TO THIS NOTICE?

    14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

    15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

    1. What Information Do We Collect?

    Personal information you disclose to us

    In Short: We collect personal information that you provide to us.

    We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

    Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • email addresses
  • contact preferences
  • names

    • Website Analytics Data. We collect usage data through cookies and similar technologies to understand how visitors interact with our website, including:

  • Pages visited and time spent on our site
  • Browser type and device information
  • Referring websites and search terms
  • General location data (country/region level)

    • Support Communications. When you contact us for support, we retain your messages and contact details to provide assistance and improve our services.

    Sensitive Information. We do not process sensitive information.

    Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

    All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

    2. How Do We Process Your Information?

    In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

    We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To provide and maintain our Services. We process your information to deliver the services you have requested and to maintain account functionality.
  • To communicate with you. We may process your information to respond to your inquiries, provide customer support, and send you important service-related communications.
  • To improve our Services. We analyze usage patterns and feedback to enhance our platform's functionality and user experience.
  • For analytics and performance monitoring. We use data to understand how our Services are used and to identify areas for improvement.
  • To ensure security and prevent fraud. We process information to protect our Services and users from unauthorized access, fraud, and other security threats.
  • To comply with legal obligations. We may process your information to meet our legal and regulatory requirements.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.

    • 3. What Legal Bases Do We Rely On To Process Your Information?

    In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

    If you are located in the EU or UK, this section applies to you.

    The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your fundamental rights and freedoms. For example, we may process your personal information for analytics, security, and service improvement purposes.
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

    • 4. When And With Whom Do We Share Your Personal Information?

    In Short: We may share information in specific situations described in this section and/or with the following third parties.

    Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. The third parties we may share personal information with include:

  • Analytics Services: Google Analytics for website usage analysis
  • Communication Services: Email service providers for sending service-related communications
  • Infrastructure Services: Hosting providers and content delivery networks

    • We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

    • 5. Do We Use Cookies And Other Tracking Technologies?

    In Short: We may use cookies and other tracking technologies to collect and store your information.

    We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

    We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

    Types of Cookies We Use:

  • Essential Cookies (Always Active): These cookies are necessary for the website to function and cannot be switched off. They enable core functionality such as security, network management, and accessibility.
  • Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve our site's performance. They help us know which pages are most popular and see how visitors move around the site.
  • Marketing Cookies: These cookies may be set through our site by our advertising partners and may be used to build a profile of your interests and show you relevant advertisements on other sites.

    • Cookie Retention Periods:

  • Essential cookies: Session-based (deleted when you close your browser)
  • Analytics cookies: Up to 26 months
  • Marketing cookies: Up to 12 months

    • Google Analytics

    We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

    6. How Do We Handle Your Social Logins?

    In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

    Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

    7. How Long Do We Keep Your Information?

    In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

    Specific Retention Periods:

  • Account Information: Until account deletion plus 30 days for backup purposes
  • Analytics Data: Up to 26 months (Google Analytics retention period)
  • Support Communications: 3 years for quality assurance and legal compliance
  • Marketing Communications: Until you unsubscribe or request deletion

    • 8. How Do We Keep Your Information Safe?

    In Short: We aim to protect your personal information through a system of organizational and technical security measures.

    We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

    9. Do We Collect Information From Minors?

    In Short: We do not knowingly collect data from or market to children under 18 years of age.

    We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us immediately at hello@tandemtrace.ai.

    10. What Are Your Privacy Rights?

    In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information.

    In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making.

    11. Controls For Do-Not-Track Features

    Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

    12. Do United States Residents Have Specific Privacy Rights?

    In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.

    You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include the right to know whether or not we are processing your personal data, right to access your personal data, right to correct inaccuracies in your personal data, right to request the deletion of your personal data, and right to obtain a copy of the personal data you previously shared with us.

    13. Do We Make Updates To This Notice?

    In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

    We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

    14. How Can You Contact Us About This Notice?

    If you have questions or comments about this notice, you may email us at hello@tandemtrace.ai or contact us by post at:

    CleverOps SL

    Calle San Enrique de Osso

    28055, Madrid

    Spain

    15. How Can You Review, Update, Or Delete The Data We Collect From You?

    Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.